Everything Solar Forum

Recently we decided to go solar and have panels and the generac battery backup installed and as soon as everything was installed it feels like the customer service we received pre installation ceased. Our panels are still not fully operational we have reached out to American home solar multiple times for help to get our system operational and still no success. We did not sign up for these panels to be installed and now start making payments for a solar panel system that isn’t operating. We need resolution ASAP and our system up and running at full capacity. Our contract states that we are paying for a completely operational system and we are not operational at all, still paying electric bill on top of the solar panels. This needs to be rectified immediately because I’m sure there is some kind of breach of contract American home solar is in with us by them not having our system fully operational even after multiple attempts to reach out for help and nothing has been accomplished. I hope someone with some sort of authority sees this post and does something to get this running as it should be.

Rose E. Cheesebrough

Tim C

I am sorry you are having this experience.
My suggestion is as follows, since I ran the national SEIA for 15 years and
  had to deal with these issues:

First, create a file of all the letters, e-mail, contract, etc to document the
           timeline and issues

Second, if you have a state or regional chapter of the Solar Enegy Industries
           Association (SEIA), contact them  (https://www.seia.org/official-state-affiliates)

Third, contact your local, city or county consumer affairs or attorney general
           offices

Fourth, if no short term movement after contacting the above - file a complaint
          with your State Attorney General .. they will come down hard

That's my two cents - Scott

Scott Sklar

President

The Stella Group, Ltd.

706 North Ivy Street, Arlington, VA 22201

VA Phone:  703-522-1195 (3049 direct)

E-mail:   solarsklar@aol.com

Website:  www.TheStellaGroupLtd.com

 

The Stella Group, Ltd.. is a global strategic technology optimization owner's rep firm for 

clean energy users and companies, with a focus on system standardization, 

modularity and web-enabled diagnostics.  Scott Sklar is an Adjunct Professor at 

The George Washington University teaching three unique interdisciplinary 

sustainable energy courses, and an Affiliated Professor with CATIE, an 

international graduate university in Costa Rica offering graduate degrees

on sustainability. Sklar is the Sustainable Energy Director at GWU's Environment 

and Energy Management Institute (EEMI).

------------------------------
Scott Sklar
President & Adj Professor
The Stella Group, Ltd, GWU EEMI
Arlington, VA
solarsklar@aol.com
------------------------------

Original Message:
Sent: 02-14-2022 07:17 PM
From: Rose Cheesebrough
Subject: American home solar "experience"

Recently we decided to go solar and have panels and the generac battery backup installed and as soon as everything was installed it feels like the customer service we received pre installation ceased. Our panels are still not fully operational we have reached out to American home solar multiple times for help to get our system operational and still no success. We did not sign up for these panels to be installed and now start making payments for a solar panel system that isn't operating. We need resolution ASAP and our system up and running at full capacity. Our contract states that we are paying for a completely operational system and we are not operational at all, still paying electric bill on top of the solar panels. This needs to be rectified immediately because I'm sure there is some kind of breach of contract American home solar is in with us by them not having our system fully operational even after multiple attempts to reach out for help and nothing has been accomplished. I hope someone with some sort of authority sees this post and does something to get this running as it should be.

Rose E. Cheesebrough

Tim C

Scott has some great suggestions.  Unfortunately there are a few solar companies out there, typically national firms that are heavy on marketing and sales and light on customer service, that give solar a bad name.  However, there are many many other solar providers that really care about designing and installing high quality systems with high reliability and with excellent service given to customers.  I would highly recommend if you are considering solar, to contact a few local solar installers in your area and give them the opportunity to win your business rather than just choosing the national firm with the fancy sales pitch. My customers get my personal cell phone number and email address (I am the owner) and zero runaround if needed for the rare ocassion where there is an issue (or even a mild concern or question) with a system we install.

------------------------------
Ken Nadsady
AviSun Renewable Energy
Hudson OH
Knadsady@avisun.net
------------------------------

Original Message:
Sent: 02-14-2022 07:17 PM
From: Rose Cheesebrough
Subject: American home solar "experience"

Recently we decided to go solar and have panels and the generac battery backup installed and as soon as everything was installed it feels like the customer service we received pre installation ceased. Our panels are still not fully operational we have reached out to American home solar multiple times for help to get our system operational and still no success. We did not sign up for these panels to be installed and now start making payments for a solar panel system that isn't operating. We need resolution ASAP and our system up and running at full capacity. Our contract states that we are paying for a completely operational system and we are not operational at all, still paying electric bill on top of the solar panels. This needs to be rectified immediately because I'm sure there is some kind of breach of contract American home solar is in with us by them not having our system fully operational even after multiple attempts to reach out for help and nothing has been accomplished. I hope someone with some sort of authority sees this post and does something to get this running as it should be.

Rose E. Cheesebrough

Tim C